B Y D O N

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a comprehensive healthcare platform designed to connect patients with trusted doctors, clinics, and diagnostic services. Whether you need an appointment, teleconsultation, or access to medical records, BYDON makes healthcare more accessible and efficient. Simplify your health journey today with the BYDON app, your all-in-one healthcare solution.

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Privacy | BYDON

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Privacy Policy

Welcome to Bydon, your trusted platform for booking healthcare, diagnostics, elder care, and mental health services.
Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your information.

Information We Collect

We collect the following types of information when you use the Bydon app:

a) Personal Information

  • Name

  • UserID

  • Email address

  • Phone number

  • Gender, Date of Birth (if provided)

  • Location (used to match with nearby providers/donors)

b) Health and Medical Data

  • Appointment details

  • Selected doctor/specialist

  • Blood group (for donor services)

  • Mental health consultation preferences

c) Device and Technical Info

  • Device identifiers

  • App usage logs

  • Crash logs (used for improvements)

d) Payment Information

  • Payment method (if booking paid services)
    Note: Payment data is handled by secure third-party providers.

How We Use Your Information

We use your information to:

  • Facilitate doctor, diagnostic, and caregiver bookings

  • Match you with nearby or relevant health service providers

  • Notify you of appointments or important updates

  • Respond to support requests

  • Improve our services and user experience

Data Sharing and Disclosure

We only share data as necessary with trusted entities:

  • Licensed healthcare professionals

  • Diagnostic labs or elder care providers you book with

  • Mental health specialists (if selected)

  • Secure third-party payment gateways

  • Analytics or crash reporting tools (non-identifiable data)

We never sell your personal or health data.

Data Security

We maintain strong technical and organizational safeguards:

  • Encryption in transit (HTTPS/SSL)

  • Access restricted to authorized personnel

  • Regular security audits and system updates

Data Retention & Deletion

Your data is retained only as long as necessary for service delivery and legal compliance.
To request data deletion, email us at:

📧 admin@bydon.in
⏱ We respond within 7 business days.

Your Rights

Depending on your region, you may have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Request deletion of your data

  • Withdraw consent at any time

Third-Party Links

Our app may contain links to third-party websites or services.

We are not responsible for the content or privacy practices of those sites.